Student Frequently Asked Questions
Meal Plans
- How do I sign up for a meal plan?
- How do I upgrade or downgrade my meal plan?
- Where can I use my meal plan?
- What are “meals per week”?
- What is a “meal exchange”?
- Are meal plans mandatory
- What if I am too sick to go to the dining hall to eat?
- Who can I talk to about a special diet or dietary need?
- Are meal plans refundable?
- How can I see my account balances?
Graduation
- I will not be on campus due to student teaching, internship or study abroad. How can I make graduation arrangements?
- Can you mail me my cap, gown and/or graduation tickets?
- Can I borrow a cap and gown from a past graduate?
Connections Account
- How do I add money to my Connections Account?
- Can I use my Connections Account at off campus restaurants?
- Can I use my Connections account to pay at the campus parking lot?
- Can I use my Connections/Privileges account to pay for copies at the copier in the Library?
- Can I use my Connections/Privileges account at campus vending machines?
- Can I buy school, art, lab, and computer supplies (like printer cartridges) with my Connections/Privileges Account?
- Can I use my Connections account to pay for my Microfridge or rented safe ?
- When is my Connections account balance refunded?
Textbooks
- What is the textbook price guarantee?
- What is a Textbook Prepack?
- Why should I purchase my books at the College Store?
- When is the Buy Back?
- What are Bonus Bucks?
- Can I sell my books back to the College Store even if I didn’t purchase them there?
Computers/Electronics
- What if I have a problem with computer hardware or electronics purchased at College Store?
- How do I take advantage of the education discounts on computers?
- Can I purchase electronic equipment with financial aid?
Microfridge/Safe Rental
College Store
- What is the College Store’s return policy?
- Can I use Dragon Dollars or a Connections account to purchase College Store merchandise?
- Can I add money to my Connections Account at the College Store?
- What happens to what is left of my Financial Aid if I don’t use it all?
- Can I purchase stamps at the College Bookstore?
- If part of my online College Bookstore order is on backorder, will I be charged for shipping twice?
- Whom do I contact for information about an online order?
Laundry
Meal Plans
On campus: All on-campus students are enrolled automatically in the Silver Flex Plan, which is covered under “Room and Board” on your tuition bill. Freshman and first-semester transfer students may upgrade to the Gold or Platinum plan only. On-campus returning students may choose any of the five meal plans. To change your meal plan click here.
↑ back to top
- Log onto myRedDragon
- Select the Student Online tab
- Select the “Main Menu” link in the Residence Life and Housing Channel
- This will bring you to the main Residential Services menu where there is a link for: “Upgrade or downgrade on campus mean plan/Add off campus meal plan”
- The deadline for changing your meal plan is the Friday of the first FULL week of classes by 4:30 pm.
NOTE: You can change your meal plan online only once. To make further changes, contact the ASC office in Neubig Hall by calling (607) 753-2430 or by emailing marybeth.coats@cortland.edu.
↑ back to top
Use your meal plan in any dining facility. Our main facility, Neubig Dining Center, offers all-you-care-to-eat buffet service, which offers healthy options and value. Alternatively, you can use your meal allotment as a “meal exchange” at any of our retail dining centers. All menu items in retail dining centers are available for take-out.
↑ back to top
|
Plan
|
# Meals per Week
|
|
Platinum Plus
|
unlimited access to Neubig only
|
|
Gold Plus
|
Unlimited access to Neubig Only
|
|
Silver Flex (default)
|
17
|
|
Bronze Flex
|
14
|
|
Copper Flex
|
10
|
- Meals are added every Thursday morning prior to the first meal.
- Meals are prorated during the shorter weeks in the school calendar.
- Flex plans allow rollover of all unused meals. The maximum meals allowed per week for use is standard meals per week plus 2 rollover meals.
- Platinum Plus and Gold Plus allows unlimited access to Neubig Dining. No counting meals, eat what you want, when you want.
↑ back to top
|
Hours
|
Exchange
|
|
7:30am – 10:30am
|
$4.00
|
|
10:30am – 8:00pm
|
$6.00
|
|
8:00pm – 11:00pm
|
$5.00
|
↑ back to top
↑ back to top
Please contact your Residence Hall Director, who will have you sign a Sick Tray form giving permission for Residential Services staff to use your meal card to purchase a meal for you.
The cashier will keep the form as a record of your authorized use.
Without the proper and signed form a card may not be used by anyone but the cardholder. This is to protect your meal plan and connections account balance, just like any other debit card.
Anyone possessing a card that is not theirs will have the card confiscated by the cashier.
↑ back to top
Please contact our Nutritionist or Director of Dining Services to set up an appointment or call 607-753-5773.
↑ back to top
↑ back to top
Students can ask any dining cashier for their account balances.
Meal Plan, Dragon Dollars, and Connection account balances can be viewed online at Manage My Card.
↑ back to top
Graduation
Reserve your cap, gown and tickets by completing a Ticket, Cap and Gown Form.
↑ back to top
↑ back to top
↑ back to top
Connections Account
↑ back to top
↑ back to top
↑ back to top
Yes. Just swipe your ID card to pay. (Please read the instructions at copiers.)
↑ back to top
↑ back to top
Yes. You may use your Connections/Privileges account at the College Store
↑ back to top
↑ back to top
↑ back to top
Textbooks
↑ back to top
This is a free service that places the books you will need each semester in a box that is ready for you to start the semester off right. You can prepay or pay for your prepack at the time of pick up. Prepacks are given priority for the used books which are up to 25% less expensive than new textbooks. (Sometimes we can exceed this savings!)
↑ back to top
- You receive the correct edition of the title your professor will be using in class.
- We offer a textbook price guarantee.
- We are a not-for-profit organization that exists solely to serve SUNY Cortland students, faculty and staff.
- Convenience – we’re right on campus!
- You can order books online, and we will prepack them for you.
↑ back to top
CLICK HERE Buy Back Dates & Times
Locations: Neubig Hall and Old Main
STUDENT ID REQUIRED / GET A BONUS BUCK FOR EVERY BOOK SOLD!
↑ back to top
When you sell your textbooks back to the College Store, you will receive cash plus one Bonus Buck for every book we buy back. You can use your Bonus Bucks toward the purchase of next semester's textbooks.
↑ back to top
Yes! As long as the book meets our customary buyback requirements, you'll receive cash plus a Bonus Buck (only at the main store buyback).
↑ back to top
Computers/Electronics
Please contact the manufacturer. Most electronics have a one-year limited warranty for defects in parts.
↑ back to top
If you access the Dell or Apple website through links on the College Store website, you automatically get a discount of up to 12%. Both of these sites accept online forms of payment. If you would like to use financial aid, or you would like us to order a computer for you, please contact us at 607-753-4622. Please have the model, pricing, and details of the computer you wish to order, and the method of payment. Please pay in person at the College Store for orders we place for you.
↑ back to top
Yes. You can even purchase an iPod if it’s verified as used for educational purposes. This will be done on a student-by-student basis.
↑ back to top
Microfridge/Safe Rental
You may order your Microfridge at any time during the semester. You must order your microfridge before the second week in August for it to be in your dorm room when you arrive. Any orders placed after that will be delivered within a week or two after you arrive on campus.
↑ back to top
College Store
- You must have a receipt.
- Electronic Equipment must be unopened.
- Clothing must be unworn, in new-with-tags condition.
- New and used texts must be returned within 10 days of the start of classes.
- Textbooks that have been written in or have had shrink-wrap removed will be considered used.
- Software is non-refundable once opened.
- Custom course packets are non-refundable.
↑ back to top
You may use your Connections account to purchase any College Store materials. Dragon Dollars are for meal plan purchases in the Dining Facilities only.
↑ back to top
You can add money at the ASC office or online.
↑ back to top
Please check with the Bursar/Student Accounts Office.
↑ back to top
Yes. They’re available in books of 20 at any register.
↑ back to top
In most cases, no. Depending upon the size and quantity of the items ordered, we’ll ship most backordered items to you (once they’re in stock) at no extra cost.
↑ back to top
Please contact the College Bookstore at CollegeStore@Cortland.edu or call (607) 753-4621.
↑ back to top
Laundry
↑ back to top



